Last updated: 22 September 2026 Company: Traknova Ltd, trading as GuardOn ("GuardOn", "we", "us", "our") Registered office: [REGISTERED ADDRESS] · Company number: [COMPANY NUMBER]

This is a first draft pending solicitor review. See docs/legal-drafts/terms.md in this repo for the full drafting notes.

By using guardon.io, buying a GuardOn product, or using the GuardOn app, you agree to these terms. Please read them before you order.

1. Who can use GuardOn

You must be 18 or over, and either own the vehicle or have the owner's permission to have a GuardOn device fitted and to share its data with us. You're responsible for making sure the information you give us is accurate.

2. Products and what you're buying

GuardOn sells physical security hardware, currently EasyTrack, Guardian and Phantom Guard (see guardon.io/shop for current specifications and pricing). Each product includes professional installation at no extra charge, and requires an ongoing monitoring subscription (§ 4) to keep tracking, alerts and app access active.

Product descriptions, images and specifications on our site are as accurate as we can make them, but minor variations may occur. We reserve the right to correct pricing or description errors, including after an order is placed, and will contact you before proceeding if this happens.

3. Vehicle compatibility

Our compatibility checker and product pages are provided as a guide based on the vehicle data available to us at the time. Final compatibility is confirmed by our installer at the point of installation. If your vehicle turns out to be incompatible once our installer has assessed it, you're entitled to a full refund of your hardware payment. See § 8 and our Refund Policy.

4. Orders, payment and the subscription

• Payment for hardware is taken at checkout via Stripe.
• The monitoring subscription starts when your device is activated, not at the point of purchase. You won't be charged the recurring subscription fee until installation is complete and your device is switched on. This will be made clear at checkout and in your order confirmation.
• The subscription renews automatically each billing period until you cancel. You can cancel any time by contacting info@guardon.io. Cancelling stops future billing but does not itself refund fees already charged for the current period.
• We may change subscription pricing with reasonable notice. If you don't accept a price change, you can cancel before it takes effect.

5. Installation

We'll arrange an installation appointment at a time and location that works for you, carried out by a certified technician. Installation typically takes under two hours. You're responsible for making the vehicle available at the agreed time.

6. Your right to cancel (cooling-off period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of purchase without giving a reason, for a full refund.

If installation happens within the 14 days at your request, you're asking us to begin the service before the 14 days is up. If you then cancel after installation has taken place, we may deduct a reasonable amount for the installation work already carried out from your refund. We'll always tell you this clearly before your installation appointment is confirmed.

To cancel, contact info@guardon.io. See our Refund Policy for the full process and timelines.

7. Warranty

GuardOn hardware is covered by a 12-month warranty against manufacturing defects from the date of installation. This doesn't cover damage from misuse, unauthorised modification, accident damage, or normal wear.

8. What GuardOn does not guarantee

This is important, so we're stating it plainly: GuardOn products are a deterrent and a monitoring aid. They do not guarantee that your vehicle will not be stolen, damaged, or that a stolen vehicle will be recovered. Tracking accuracy and alert delivery depend on factors outside our control, including mobile network coverage, GPS signal, your device's power state, and third-party infrastructure. We are not liable for vehicle theft, loss, or any consequential loss arising from a failure of the tracking or alert system, except where caused by our negligence or breach of these terms, to the extent permitted by law.

9. Driver ID tags and lost access

If you lose your driver ID tag, contact us immediately so we can deactivate it and arrange a replacement. You remain responsible for any use of your account or device until you report a loss to us.

10. Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't lawfully be limited. Subject to that, our total liability to you for any claim arising from your GuardOn product or service is limited to the amount you've paid us in the 12 months before the claim. We're not liable for indirect or consequential losses, including loss of use of your vehicle, loss of data, or loss of profit.

11. Intellectual property

All content on guardon.io and in the GuardOn app, including logos, trademarks, software and design, belongs to Traknova Ltd or its licensors.

12. Ending the service

You can cancel your subscription at any time (§ 4). We may suspend or end your account if you breach these terms, don't pay for the service, or use it unlawfully. We'll give you reasonable notice where we can.

13. Changes to these terms

We may update these terms from time to time. We'll post the updated version here with a new "Last updated" date, and for material changes we'll notify active subscribers by email.

14. Governing law

These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.

15. Contact us

Email: info@guardon.io